Job Title: Infrastructure Support Specialist
Location: UAE

Overview:

Maintain and administer highly available and secured data and voice networks and related computing environments Ensure the availability, uptime and performance and quality of the Network Systems and services, provide enterprise-wide support for complex network systems and interconnected technologies that require day-to-day support to maintain optimum performance and utilization of network devices and services, involve in troubleshooting (Incident diagnose and analysis) to identify and resolve network issues quickly and accurately, Ensure network devices schedule backups.

KEY ACCOUNTABILITIES:

1. Support in maintaining Network DC Infrastructure environment, WAN, LAN network, Data & Voice lines.
2. Analyze and resolve network faults, involve in troubleshooting to identify, and resolve network issues quickly and accurately.
3. Provide technical assistance and support for incoming queries and issues related to networks and related services.
4. Meet users, other stake holder’s requests /demands, timely response to the end-users, co-workers, Support issues and honor commitment in time.
5. Ensure Network System Backup, Storage and Recovery.
6. Maintain Major Task Logs periodically on prescribed systems.
7. Carry out Periodic Preventive Maintenance of Network Devices / minor version upgrade.
8. Follow SOPs, Policy and Procedure, Change Management compliance, Security Compliance, Support Network Audit.
9. Available to work with Flexi timings, on Regular and Shift basis subject to job nature and under tight delivery and pressure

Qualifications:
1. Bachelor’s degree in IT, B. Tech, BE, MCA, BSc, or related Information System is mandatory.
2. IT Certifications CCNA and CCNP are mandatory.
3. Preferred Certification in Cisco and Dell SDN Technologies.
4. Preferred Certification in Network Automation technologies (Jenkins, Ansible, GitHub).
5. Preferred Certification in Cloud Networking Technologies (Azure and OCI)
6. Preferred Certification in Aruba Network Technologies(NAC, Wireless and SDWAN).

Experience/ Knowledge (Essential):
1. Minimum 5 years of relevant work experience in handling / troubleshooting Network infrastructure, Services, and network projects, have good knowledge on Cisco switches and routers, Nexus switches, Cisco ACI, Cisco ISE, Wan optimizers.
2. Good knowledge and experience on SDN technology.
3. Must have good experience in troubleshooting, Resolving, and working on RCAs for critical issues.
4. Strong knowledge of networking principals and protocols.
5. Must have expert level knowledge in Static and Dynamic routing protocols, Nat, DMVPN, Multicast concepts, QOS concepts.
6. Must have experience in managing datacenter network and branch network.
7. Experience on Aruba wireless and CPPM management.
8. Must have experience in managing Wan optimizer (Preference Silverpeak).
9. Must have experience working with NMS tools e.g. SolarWinds.
10. Willing to work 24/7 support in operations role and attitude to extending beyond to support whenever there is a demand and in crisis.
11. The person should be analytical and should have good problem-solving skills.
12. Experience in working with troubleshooting tools such as Wireshark, DNS troubleshooting tools etc.
13. Ability to learn new technologies and implement them successfully.
14. Strategic Thinking with Continuous Improvement mindset.
15. Excellent communication skills (verbal, written, and presentation).
16. Problem solving skills.
17. Coordination skills.

Experience/ Knowledge (Preferred):
1. Preferred experience in banking environment.
2. Preferred experience working with Dell Sonic Switches.
3. Preferred experience with Cloud Networking solutions in Microsoft Azure and Oracle Cloud Infrastructure.
4. Preferred experience on BMC remedy, Incident management, Problem management.
5. Preferred experience in Aruba SDWAN technologies.
6. Preferred experience in Aruba Network Access controller and Aruba Wireless Networks.
7. Preferred to have work experience in scripting knowledge, Automation, Ansible, GitHub, Jenkins, and basic Linux.
8. Preferred experience with operation and management of technical systems and solutions, network equipment and storage area networks.

What We Offer
1. Attractive salary and other standard facilities will be provided.
2. Ongoing training and professional development opportunities.
3. Collaborative and dynamic work environment.