Position: Shop Manager
Location: Dubai, UAE
Industry: Perfumes & Personal Care

Key Responsibilities:

Oversee the daily operations of a flagship or high-end boutique, ensuring exceptional customer service, visual merchandising, and store presentation.

Lead, train, and motivate a team of retail associates to achieve sales targets, uphold brand standards, and deliver a personalized luxury shopping experience.

Manage all store administrative functions including inventory control, stock replenishment, cash handling, and compliance with POS procedures.

Analyze sales reports and KPIs to identify trends, implement corrective actions, and develop strategies to maximize store profitability and footfall conversion.

Build strong client relationships, manage the customer database, and lead clienteling initiatives to foster loyalty and repeat business.

Ensure the store complies with all company policies, retail operations standards, and local mall/venue regulations.

Plan and execute in-store events, product launches, and promotions to drive engagement and sales.

Desired Qualifications:

Bachelor’s degree in Business, Retail Management, or a related field.

5+ years of retail management experience, preferably within luxury retail, beauty, perfumery, or fashion.

Proven track record of achieving sales targets and leading a high-performing team in a customer-centric environment.

Strong operational knowledge of inventory management, retail finance, and visual merchandising principles.

Excellent interpersonal, communication, and problem-solving skills.

Proficiency in retail POS systems and MS Office.

Fluency in English is required; Arabic is a significant advantage.

Benefits:

Competitive, tax-free salary package with performance-based incentives.

Opportunity to manage a premium brand store in a prime Dubai location.

Career growth potential within an expanding retail network.

Employee discounts and sales commissions.