Position: Guest Experience & Office Care Executive
Location: Business Bay, Dubai (Opus Tower)
Industry: Real Estate / Front Office / Sales & Marketing

Job Overview:
We are looking for a friendly, organized, and detail-oriented Guest Experience & Office Care Executive to manage hospitality, front office coordination, and office upkeep. This role combines guest handling, light housekeeping, and basic call coordination—ideal for someone who enjoys creating a professional and welcoming environment for both clients and internal teams.

Key Responsibilities:

Guest Hospitality & Office Care:
1. Welcome and assist guests, offering refreshments professionally.
2. Maintain cleanliness of the reception, lounge, pantry, and meeting rooms.
3. Refill supplies like tissues, beverages, and pantry stock.
4. Support internal meetings and client events with attentive service.

Call Handling & Coordination
1. Answer incoming calls professionally and serve as the first point of contact.
2. Respond to basic inquiries about real estate projects and services.
3. Transfer or escalate calls to relevant departments (Sales/Admin/Reception).
4. Log each call with details on the inquiry and follow-up needs.
5. Coordinate with receptionist or scheduling team for meetings.
6. Follow up on unresolved issues to ensure timely internal communication.

Office Maintenance:
1. Ensure pantry equipment and supplies are clean and functional.
2. Handle daily cleaning tasks across key office areas.
3. Maintain inventory and cleanliness of pantry, lounge, and workstations.

Event Support
1. Assist with setups for client visits, launches, or internal events.
2. Ensure event areas are clean and service-ready before and after use.

Desired Qualifications:
1–3 years of experience in customer service, hospitality, reception, or office support roles.
Strong communication and interpersonal skills.
Knowledge of basic real estate terms (training provided).
Proficient with phone systems, CRM tools (Zoho/HubSpot), Google Workspace, or Excel.
Well-groomed, courteous, and proactive in multitasking environments.

Benefits:
Be the face of a luxury real estate firm—delivering lasting first impressions
Play a key role in shaping a calm, polished, and guest-centric workplace culture
Work with a leading real estate developer in a high-growth environment
Collaborative and supportive team culture with room for growth